Quality Promise
Quality Promise
Quality is the heart of who we are. Quality shows up in our people, our conversations and of course, our product.
If our product doesn't perform for you, we'll take it back.
While we pride ourselves on creating long-lasting gear, our quality promise does not cover usage beyond practical lifetime, and as a result our Quality Promise cannot be applied to any item purchased through Like New.
Choosing the right fabric for the ways you like to sweat is everything to us. When the right fabric doesn’t exist, we create it.
We’ll never be done listening to athletes and yogis like you; since 1998, you’ve been helping us create gear that seriously performs in sweaty situations. You show us where we can make meaningful changes and you’re the first to offer up a high-five when we solve a problem.
It takes hundreds of hours of meticulous tailoring to create a piece of gear that fits and performs so well that it almost feels like you’re wearing nothing at all. Every single detail, from how our gear wicks sweat from your skin to how we’ll get seams out of your way is thought through with relentless attention. There aren’t any shortcuts and we wouldn’t have it any other way.
If our product doesn’t perform for you we’ll take it back.
By live chat or calling our Guest Education Centre, or dropping in to one of our stores.